Services

ISF is committed to ensuring our clients' success. Whether their focus is serving citizens or increasing revenues, the same principles apply. Our clients want to do business better, smarter, and more efficiently to lower costs and increase productivity. ISF can help.

Over more than 35 years, ISF has honed its service methodology to anticipate our clients' needs. We know what questions to ask on the front end so we can provide the service and solutions our clients expect, with no surprises.

To see how ISF can meet your business or government needs, choose a sector below or contact us for more information.

  • Management Consulting Services
    • Blue Ribbon Panel
      Listening to customers yields opportunities for improved service. ISF can coordinate the efforts of Blue Ribbon Panels comprised of the best and brightest minds from the public and private sectors. Their expertise will uncover issues and provide recommendations on how new technologies can improve service and performance.
    • Organizational Change Management
      Although inevitable, change is never easy. ISF can help prepare an organization for change, introduce the change, provide training, and follow up to ensure changes are smoothly and successfully implemented to achieve lasting benefits.
    • P/3 Consulting
      Public-Private Partnerships are contractual arrangements between the public and private sectors where the resources of a private entity are leveraged and combined with the responsibility of a government agency. Using its proprietary methodology, ISF provides project consulting and management services that help establish confidence in a P3 venture. From identifying legitimate P3 opportunities, to assessing, planning, and developing the logical framework of a P3 project, ISF can help ensure successful implementation for a maximum return on investment.
    • Performance Metrics
      Dashboards provide real-time access to key indicators and performance metrics. ISF partners with clients to identify the top 5 to 7 metrics that measure success and then determines the data sources. These metrics are added to professionally designed web pages to support executive and management decision-making. ISF’s clients find that dashboards highlight areas for positive change.
    • Process Innovation
      Process Innovation is a reliable, cost-effective, and easy-to-use methodology for improving organizational performance and reducing costs. Process Innovation spotlights internal bureaucracy that has grown over time and results in streamlining how businesses and government interact with customers and constituents.
    • Procurement
      Obtaining and procuring needed goods and services can be challenging. ISF can help guide our clients through the process, offering an objective look at client needs, vendor offerings, and recommendations.
    • Records Retention
      Keeping data longer than legally required is a liability. ISF has developed expertise to identify the retention requirements for electronic records based on state and federal program guidelines and develop procedures for when and how electronic records disposition should occur.
    • Continuity of Operations Planning
      Both businesses and government agencies need to be able to perform their primary functions during and after a wide range of emergencies, including local acts of nature, accidents, technical failures, or attack-related incidents. ISF can help organizations identify their essential functions and develop a plan to ensure those functions are continued throughout, or resumed rapidly, after a disruption of normal activities.
    • Disaster Recovery Planning
      Disaster recovery plans help an organization continue providing services if something happens to crucial business data. ISF works with its client to determine requirements for server availability, downtime scenarios, maintenance, etc., to develop solid plans to prepare an organization for any matter of event.
    • Enterprise Data Analysis & Architectures
      Data is a key organizational asset. Collecting the right data, once, leads to organizational effectiveness and improved customer service. ISF effectively examines an organization’s data assets by identifying the data models for key systems and developing a plan for consolidation and sharing.
    • IT Transition Planning
      During public sector consolidation and reorganization efforts, ISF is adept at identifying systems for transfer to ensure a seamless transition.
    • Modernization Roadmap
      As the result of a Technology Assessment, ISF works with our clients to develop a Modernization Roadmap. A roadmap can focus on the plan to upgrade and consolidate an entire business or agency technology assets, or a roadmap can be limited to a single system that requires improvements and upgrades. In either approach, ISF is adept at defining a plan that enables our clients to modernize existing systems within existing budgets, thereby advancing systems in a logical fashion, with lower risk, and without large budget requests.
    • Strategic Technology Planning
      Strategic Technology Planning enables organizations to effectively plan for budgetary expenditures according to return on investment. ISF’s Strategic Technology Planning efforts results in consolidating IT functions, eliminating duplication, improving data exchange, and eliminating waste.
    • System Audits
      Similar to a financial audit, a system audit evaluates an organization’s internal system design and effectiveness, and can be especially helpful in identifying weaknesses and improving efficiencies. ISF helps its clients to evaluate protocols, processes, governance, and oversight within its IT systems to improve overall performance.
    • System Security and Vulnerability
      An information security vulnerability can be directly used by a hacker to gain access to a system or network. To prevent these attacks, ISF aids its clients in the discovery and removal of vulnerabilities in their systems through constant vigilance, careful system maintenance, and best practices.
    • Technology Assessment & Inventory
      Over time, unique systems are created or new products are purchased by individual business units for specialized purposes. Periodic assessments of an organization’s information technology assets (systems, hardware, and people) facilitates identifying areas for consolidation or upgrade. In Technology Assessment projects, ISF documents an organization’s assets, gauges customer satisfaction, and defines opportunities for improvement.
  • Information Technology Consulting Services
    • Enterprise Architecture Services
      Enterprise Architectural Services is a systematic approach for ensuring an organization is using the optimal technology infrastructure—from security to hardware to networking systems. ISF assists in documenting the current Enterprise Architecture and then employs proven methodologies to ensure any new technology system or project is assessed according to the desired framework. This process relies on standardization that results in added savings, increased productivity, and improved reliability.
    • Mobile Applications
      Mobile applications provide immediate information, regardless of time or location. This instant access by consumers improves communication and, ultimately, customer service.
    • Custom Software Development and Support
      For over 35 years, ISF has custom‐built solutions following a structured Information Systems Development Methodology (Define, Design, Develop, and Deploy). This proven methodology results in IT solutions that meet the business need on time and on budget.
  • Business Process Outsourcing
    • Public/Private Partnerships
      For more than 10 years, ISF has provided business process outsourcing, including helpdesk support, ongoing system changes, and system hosting, through public/private partnerships via its CE Broker division. Outsourcing business functions leverages the expertise of the private sector, allowing our clients to focus on their core missions. Performance metrics ensure outcomes are delivered and accountability guaranteed.
    • Cloud Computing
      Cloud Computing frees our customers from managing their internal technology infrastructures. By sharing IT services in the cloud, organizations can focus on mission‐critical needs while enjoying savings through economies of scale and standardization. Security, simplicity, and support are enhanced, and implementation is seamless.